South Tyneside offers a wide range of local support services for children, young people and families, alongside specialist professional guidance. This is not an exhaustive list, but it highlights key services that can provide support across areas such as early help, mental health, youth development and safeguarding. Services can be accessed directly or through referrals made by professionals.

• Early Help Family Work Team
  • Contact: 0191 424 6210 (aged 5+) • 0191 424 6363 (under 5s)
  • Undertakes Early Help Assessments to support families with emerging needs. Link HERE
• South Tyneside Family Hubs
  • Helpline: 0800 783 4645 • Email: familyhubs@southtyneside.gov.uk
  • Multidisciplinary early intervention and parenting support from conception to age 19 (up to 25 for additional needs).
    • Family Hubs
    • STSFT Family Issues & Support
• Multi-Agency Safeguarding Hub (MASH)
  • Office Hours: 0191 424 5010 • Out-of-Hours: 0191 456 2093 • Email: frontdoor@southtyneside.gov.uk
  • First point of referral for child safeguarding concerns.
    • MASH Contact
• South Tyneside & Sunderland NHS: Healthy Minds / CAMHS
  • South Tyneside switchboard: 0191 404 1000
  • CYPS referral: 0191 566 5500 or 0800 652 2868 • Email: NTAWNT.SOTCyps@nhs.net
  • Offers mental health assessment, diagnosis, eating disorder support, and home-based treatment for ages 0–18.
    • CNTW –  Children and Young People’s Service – South Tyneside and Sunderland
    • Gateshead, South Tyneside and Sunderland Mental Health Services,
    • Mental Health Services in South Tyneside   
• Children’s 0–19 Team (Health Visiting & School Nursing)
  • Single Point of Contact Telephone number 0303 330 7700
  • Support for health promotion, early years development, and confidential advice
• Young Carers Project
  • Phone: 07387 109 388 • Email: admin@styoungcarers.org.uk
  • Offers one-to-one, family and emotional support, respite activities and short breaks for young carers.
• Connexions Service (Careers & Transitions, 16–19)
  • Phone: 0191 424 6690 / 424 6657 • Email: connexions@southtyneside.gov.uk.

Early Help & Family Support

• South Tyneside Family Hubs
  • Helpline: 0800 783 4645 • Email: familyhubs@southtyneside.gov.uk • southtynesidefamilyhubs.co.uk
  • Provide parenting groups, mental health support, infant feeding advice, language development, and virtual sessions.  
• 0–19 Health Visiting & School Nursing
  • Single Point of Contact Telephone number 0303 330 7700
  • Support for health promotion, early years development, and confidential advice

Youth Engagement & Activities

• South Tyneside Youth Service
  • Phone: 0191 424 0118 • Email: gayle.snowball@southtyneside.gov.uk • ST Youth Service
  • Youth-led clubs offer sports, creative activities, residential trips, and social action opportunities for ages 10+.  
• Holiday Activities and Food Programme (HAF)
  • Free holiday activities and nutritious meals for 5–16 year olds with benefit-related eligibility.  

Mental Health & Emotional Wellbeing

• Healthy Minds (Early Mental Health Intervention)
  • Based in schools/colleges, voluntary self-referral or professional → confidential support for low mood, self-harm, bullying, etc..  
• Child and Adolescent Mental Health Service (CAMHS)
  • Referral: 0191 566 5500 or 0800 652 2868 • Email: NTAWNT.SOTCyps@nhs.net
  • Comprehensive mental health care including outpatient, inpatient, and eating disorder services.  
    • CNTW –  Children and Young People’s Service – South Tyneside and Sunderland
    • Gateshead, South Tyneside and Sunderland Mental Health Services,

Domestic Abuse Family Support

• Restart Integrated Domestic Abuse Service
  • Phone (Mon–Fri 9am–6pm): 0800 254 5087 • Text (for professionals): 07977 595 910 • Email: restart@southtyneside.gov.uk • restart link
  • Confidential support for children and adults, advocacy, shelter support, and perpetrator work.  
• Impact Family Services
  • Phone: 0191 456 7577 • Email: options@impactfs.co.uk • impactfs.co.uk
  • Offers support for children aged 5–12 who have witnessed domestic abuse, alongside family-based therapeutic work.  
• The Rhea Project (Changing Lives)
  • Phone: 07442 632 241 • Email: STSA@changing-lives.org.uk
  • Provides safe accommodation, outreach, IDVA/ISVA support, and education programs for victims over 16.  

Housing, Homelessness & Carers

• Key Community (youth homelessness & housing advice)
  • Phone: 0191 496 9710 • Email: hello@keycommunity.org.uk • keycommunity.org.uk
  • Advice and supported accommodation for youths at risk of homelessness.  
• South Tyneside Young Carers
  • Phone: 07387 109 388 • Email: admin@styoungcarers.org.uk  
  • Emotional, one-to-one support and activities for young carers and their families.